DRIVING SERVICE EXCELLENCE
WITH CUSTOMER-FOCUSED
LEADERSHIP STRATEGIES
(Empowering retail professionals to build trust, follow-up effectively, and exceed service expectations)
Course Outline
LU1: Rapport Building and Product Knowledge
- Understand the organization’s product/service offerings
- Apply rapport-building techniques to establish customer trust
LU2: Post-Sales Support and Trust Building
- Conduct effective post-sales follow-up
- Address service challenges to reinforce customer loyalty
Learner's Objective
Upon completion of the course, participants will be able to :
- Build strong rapport with customers using communication techniques
- Demonstrate product/service knowledge to boost confidence
- Apply post-sales strategies to ensure trust and loyalty
Course Structure
Duration:
8 hours (7 theory hours and 1 assessment hours) (A minimum of 75% attendance is required to be eligible for assessment and certification)
Medium:
English
Training Venue
HAI LECK at 9 Tuas Ave 1, Singapore 639494
Contact Us
Training@haileck.com
6594 4300
8841 6465
Pre-Requisite
- Basic understanding of customer interaction scenarios
- Ability to speak and understand English
- Entry-level knowledge of retail/customer service environments
- Retail frontline staff (sales associates, customer service reps) or
- Retail team leaders and supervisors or
- Store and regional managers looking to enhance service culture
Certification
- A Statement of Attainment (SOA) will be issued upon successful completion of the course.
FUNDING & SUPPORT
- Funding is available for Singaporeans and PRs. (*Terms & conditions apply)
IMPORTANT NOTES
- Bring a valid identification document (e.g. NRIC, FIN, Work Permit, IPA, or Passport)
- Bring a personal laptop for courseware referencing. Courseware will be provided via email on the day of training
- No prior experience is required